Clearform
Terms of Service Project Agreement Start an order

Privacy Policy

Last updated: March 2026 · Clearform (ABN: 14 220 522 852) · Brisbane, QLD, Australia
The short version: We collect only what we need to deliver your order. We don't sell your data, don't use it for advertising, and don't share it with third parties except where necessary to complete your order. You can ask us to delete your data at any time.

1. Who we are

Clearform is a sole trader business operating in Australia (ABN: 14 220 522 852). We provide document automation services. For privacy purposes, Clearform is the data controller for the personal information we collect.

Contact: hello@clearform.com.au

2. What information we collect

Information you provide

When you place an order, we collect:

  • Contact details: name, email address, phone number (if provided)
  • Business details: business name, industry, ABN (if provided)
  • Order details: document type, process descriptions, and any other information you include in your brief
  • Payment information: processed by Stripe — we do not store card details

Information collected automatically

When you visit our website we may collect basic analytics data such as pages visited, browser type, and approximate location. We do not use advertising trackers or third-party analytics platforms.

3. How we use your information

We use your information only to:

  • Process and deliver your order
  • Send you your completed document and any related correspondence
  • Issue a GST-compliant tax invoice
  • Respond to questions or revision requests
  • Meet our legal and tax record-keeping obligations

We do not use your information for marketing without your explicit consent, and we do not sell, rent, or share your personal data with third parties for their own purposes.

4. Who we share your information with

We share your information only where necessary to deliver your order:

  • Stripe — for payment processing. Stripe's privacy policy is at stripe.com/au/privacy
  • Google Workspace — for email and file storage. Google's privacy policy applies to data processed through Gmail and Google Drive.

We will also disclose information if required to do so by law or in response to a valid legal request.

5. How long we keep your information

We retain order records, invoices, and related correspondence for a minimum of 5 years to comply with Australian taxation and business record-keeping requirements. After this period, records are securely deleted.

6. Your rights

Under Australian Privacy law and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to our legal obligations)
  • Make a complaint about how we handle your personal information

To exercise any of these rights, email us at hello@clearform.com.au. We will respond within 30 days.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your data is stored in Google Workspace, which provides enterprise-level security. Payment data is handled entirely by Stripe and never stored by us.

No method of electronic transmission is 100% secure. If you have concerns about transmitting sensitive information, contact us before placing an order.

8. Cookies

Our website may use minimal cookies for basic functionality. We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings without affecting your ability to use our services.

9. Complaints

If you have a concern about how we handle your personal information, please contact us first at hello@clearform.com.au. If your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a revised date. Continued use of our services after a change constitutes acceptance of the updated policy.


Clearform · ABN: 14 220 522 852 · Brisbane, QLD · Terms of Service · Project Agreement

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